Return & Refund Policy

At Vivelle, we want every jar to feel right. If it doesn't, we make it simple.

Our 30-day guarantee
Every product is covered by a 30-day guarantee from the day your order is delivered. If it isn't right for your skin, email info@VivelleLA.com within 30 days of delivery with your order number and we will refund your purchase. There is no need to send the jar back. One guarantee refund per product, per household.

Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue, and we will send a replacement or refund right away.

Refunds
Refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account.

Exchanges
We do not offer direct exchanges. If you would like a different product, request a refund under the guarantee and place a new order.

Subscriptions
Subscription orders are covered by the same guarantee. You may skip or cancel your subscription at any time from your account.