Return & Refund Policy

At Vivelle, we want every jar to feel right. If it doesn’t, we make it simple.

Our 30-day guarantee

• Every product is covered by a 30-day guarantee from the day your order is delivered.
• If it isn’t right for your skin, email info@VivelleLA.com within 30 days of delivery with your order number and we will refund your purchase.
• There is no need to send the jar back.
• One guarantee refund per product, per household.

Damaged or incorrect orders

• If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery.
• Include your order number and a photo of the issue, and we will send a replacement or refund right away.

Refunds

• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Exchanges

• We do not offer direct exchanges.
• If you would like a different product, request a refund under the guarantee and place a new order.

Subscriptions

• Subscription orders are covered by the same guarantee.
• You may skip or cancel your subscription at any time from your account.