Return & Refund Policy

At Vivelle, we are committed to providing high-quality skincare products.

Returns

• We accept returns for unopened and unused items within 14 days of delivery.
• Due to hygiene and safety reasons, opened or used products cannot be returned.

Damaged or Incorrect Orders

• If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
• Email: info@VivelleLA.com
• Please include your order number and photos of the issue.

How to Request a Return

• Email us at info@VivelleLA.com
• Include your order number and reason for return.
• If your request is approved, we will provide return instructions.

Refunds

• Approved refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Exchanges

• We currently do not offer direct exchanges.
• If you would like a different product, please return your item (if eligible) and place a new order.